Responsible Gaming

Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. The outcome of a game is not changed by previous results, and a losing run does not mean that a win is due. Avoid treating gambling as an investment or relying on winnings to pay bills, debts or everyday expenses. Only gamble with money you can afford to lose after essential costs and financial commitments have been covered.

Before you play, decide how much time and money you are comfortable spending. Consider this amount a leisure expense, similar to the cost of another recreational activity. Once your planned amount or time has been reached, stop playing, even if you are winning or feel that a further session could change the result. Taking regular breaks can help you remain aware of how long you have been playing and how much you have spent.

Practical ways to stay in control

• Set a spending limit before each session and do not increase it during play.
• Set a time limit and use reminders to avoid playing for longer than intended.
• Keep gambling separate from household, rent, loan, education and emergency funds.
• Do not borrow money, use credit to chase losses or sell possessions to continue gambling.
• Avoid gambling when you are upset, tired, under the influence of alcohol or affected by other substances.
• Take regular breaks and maintain other hobbies, social activities and responsibilities.
• Keep your account and payment methods secure and do not allow other people to use them.
• Review your gambling activity regularly so that deposits, withdrawals and playing time remain clear.

Players in Australia must meet the applicable minimum age requirement. Gambling by minors is not permitted. Do not allow children or young people to access your account, device or payment methods. If you believe someone under the required age has used an account, stop gambling and contact the available customer support channel through the website.

Tools and account controls

Account controls can help you manage your gambling before it becomes difficult to control. Depending on the features available to your account and the applicable rules, these controls may include deposit limits, loss limits, wagering limits, session reminders, cooling-off periods or other restrictions. A limit is most useful when it is chosen in advance and treated as firm.

Choosing a limit

1. Review your income, regular expenses and other financial commitments.
2. Choose an amount and playing period that will not affect your essential needs.
3. Apply the limit before depositing or starting a session.
4. Do not change a limit simply because you have lost money or want to continue playing.
5. Review the limit only when you are calm and away from active play.

A cooling-off period is a temporary break from gambling. A self-exclusion request is a stronger step that restricts access for a selected period or until the relevant process is completed. If you think you may be losing control, consider taking a break or requesting self-exclusion rather than trying to recover losses. Restrictions may apply once processed, and they may not reverse activity that took place before the restriction began.

If you ask Quickwin Casino to help with a gambling concern, the request may be reviewed under the applicable responsible gambling procedures. You may be asked to confirm account information so that controls can be applied correctly. Do not create another account or use another person's account to avoid a restriction. If you have self-excluded, continuing to seek access may make it harder to maintain your break.

Keeping track of spending

Payment records can sometimes make gambling feel less immediate than spending cash. Check your account history, banking records and transaction notifications. Do not focus only on individual wins or deposits; consider your overall activity across time. If you are unsure how much you have spent, pause gambling and review your records before making another deposit.

Recognising signs of harm

Gambling harm can affect anyone. It may develop gradually, and a person may not notice the change until gambling begins to affect finances, relationships, work, study, sleep or mental health. The amount of money gambled does not by itself determine whether gambling is harmful. What matters is the effect gambling has on your life and your ability to make choices freely.

Possible warning signs include:

• Spending more time or money gambling than you planned.
• Increasing bets or deposits to try to recover losses.
• Feeling restless, irritable or anxious when attempting to stop.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, missing payments or using essential funds to gamble.
• Neglecting work, study, health, relationships or other responsibilities.
• Thinking about gambling frequently or planning your day around it.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Returning immediately after a loss because you believe a win will fix the situation.
• Trying to stop or reduce gambling but being unable to do so.

If any of these signs sound familiar, stop and take a break. Speak with someone you trust and consider contacting an independent gambling support service. You do not need to wait for a crisis, large loss or serious relationship problem before asking for help. Early support can make it easier to regain control.

Getting support in Australia

Independent support is available to people affected by gambling, including partners, family members, friends and carers. Australian players can seek confidential advice from an appropriate gambling-help service in their state or territory, or use nationally available support information such as Gambling Help Online. These services can provide information, counselling, practical guidance and help with planning a break from gambling. You may also speak with your general practitioner or another qualified health professional.

If gambling has created financial pressure, consider speaking with a qualified financial counsellor. Avoid taking further loans or using high-cost credit to repay gambling-related debt without first obtaining independent advice. A trusted family member or friend may also help you review finances, block access to payment methods or support you while limits and account restrictions are arranged.

If you are supporting someone else

Approach the conversation calmly and focus on what you have observed rather than blame. Listen without judgement, encourage the person to take a break and offer to help them find independent support. You cannot control another person's gambling, but you can protect your own finances, avoid lending money for gambling and seek advice for yourself. Do not share account credentials or allow another person to use your gambling account.

If gambling or financial stress is connected with immediate danger, threats, self-harm or thoughts of suicide, seek urgent assistance through Australian emergency or crisis services. Your immediate safety comes first. Quickwin Casino customer support cannot provide medical, financial or crisis counselling, but account controls and gambling restrictions may be available through the website's support process.